FAQs

About IEXS

How long has IEXS been in business?

The IEXS group was founded by a group of 20+ years’ experience like-minded professional in providing the most advanced trading solutions for FX and CFDs. Our team members have remarkable experience in financial industry and we also provides platform for stocks, options, bonds, futures, crypto and funds; the core of our mission is to provide the best client experience with cutting edge technology to trade world financial market. Today, the IEXS Group is the broker of choice for every trader who demands high quality services, with our team consists of talented experts; we are dedicated to provide supports to clients for best trading experience and exceptional client service. There are already tens of thousands of IEXS clients around the world and this number is steadily growing.

What are the advantages of trading with IEXS?

IEXS is an online broker established in 2017. We provide simple and easy access to currency, stocks, commodities and indices trading. Our market-leading platform and convenient trading conditions suit a diverse client base. With over 100,000 clients around the world, we are a well established international financial company.

Where are your offices?

IEXS headquarter are based in the heart of London, United Kingdom, and also We operate in key cities in Asia-Pacific and the emerging markets of Africa and South America. Regulated VFSC (Vanuatu) and also registered at SVGFSA (Saint Vincent and the Grenadines), clients can rest assured they are trading with a solid and secure company that excels in delivering one of the best overall trading solutions in the industry.

Account

How do I open a live trading account?

Applying for a trading account with IEXS is quick and easy. Simply follow our three-step process outlined below:

  1. Complete our simple online form and get instant access to our trading platforms while we verify your details.
  2. You may be required to upload additional documents to verify your identity (proof of identity, bank statement and proof of address etc.)
  3. We will inform you once your application has been approved, you can then deposit funds through our secure online process and start trading!

If you have any questions about setting up an account, please contact our dedicated customer support team:

  • Email: support@iexs.com
  • Phone: ++44 20 8123 9698

Can I open a corporate account?

Yes! Please contact our support team for more details if you want to open an corporate account with us. You can reach our team either by calling +44 20 8123 9698 or contact us via email by support@iexs.com

Can I open more than one account with IEXS?

We recommend clients focus on one trading account, and we reserve the right to close subsequent accounts. However, each case will be assessed on an individual basis. If an additional trading account is permitted, it must be operated independently and it is not possible to transfer funds between the two accounts.

MT4 & MT5 Platform

Are your platforms compatible with Mac?

Our platform is available to all your devices. Simply follow the links below and you are good to go!

How do I log in to the MT4 trading platform?

Please see our Metatrader4 Guideline here.

If you have any questions about setting up an account, please contact our dedicated customer support team:

  • Email: support@iexs.com
  • Phone: +44 208191 0868

How do I place a new order in MT4?

Please see our Metatrader4 Guideline here.

If you have any questions about setting up an account, please contact our dedicated customer support team:

  • Email: support@iexs.com
Verification

Are my personal details secure with you?

Safeguarding the privacy of your information is important to us, whether you interact with us personally, by phone, mail, over the internet or other electronic medium. We hold personal information in a combination of secure computer storage facilities and paper-based files and other records and take steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure. We may need to maintain records for a significant period of time. However, when we consider information is no longer needed, we will remove any details that will identify you or we will securely destroy the records.

What documents do you require?

Before a client can trade with us for the first time on a new account (even when they have previously held an account), we need to perform identity and residential address verification. In some jurisdictions your identity can be verified electronically, while in others you will be required to provide certain documents. Moreover, as part of the due diligence process, you may be required to provide proof of your residential verification and certain information regarding the payment method you wish to use to fund your account.

Our requirements for identity verification may include the following:

  1. A government-issued identification document (ID) that contains all of the following information:
    1. Photo
    2. Identity number
    3. Full name
    4. Date of birth
    5. Date of expiry
  2. A residential verification document, displaying your full name and address. The residential verification document should be issued by a financial institution, utility company, government agency or a judicial authority and can be one of the following:
    • bank statement,
    • credit card statement,
    • electricity bill,
    • water or gas bill,
    • council tax bill,
    • tax letter,
    • phone bill,
    • television services bill, or
    • internet bill.
  1. Verification of the source of your funds. To evidence that you are the legitimate owner of the funds deposited to your Plus500 trading account, you may be asked to provide a copy or scan of one or more of the following documents (depending on the payment method used): the front of your debit/credit card, or a bank/credit card statement.

How can I upload or send my documents to IEXS?

There are two simple ways for you to send us your documents. You can either choose to upload your documents through application upload platform or email us at support@iexs.com

Desposit/ Withdraw

What is the recommended minimum amount?

Depends on different account type, the minimum deposit amount varies. Minimum deposit requirement for our standard account is USD 200. And for our DMA account, the minimum deposit is USD 10,000.

How do you keep Clients funds safe?

All client funds are held in segregated client bank accounts, to ensure maximum protection of the funds. For more information, please read: “Client Money Protection”.

How do I deposit funds to my IEXS Wallet?

In order to make a deposit and begin trading with IEXS you should follow these instructions:

Click on “Funds Management” → “Deposit” → Select your preferred deposit method from the available options → Fill in the fields and click the “Submit” button (on mobile devices, you can access the “Funds Management” screen from the menu button). Each deposit method has its own minimum deposit level, and further information may be found in the Deposit screen on the trading platform. You can deposit using one of the following methods (note that some of the methods may not be available in your region):

Electronic Wallet Transfer: Alpha Pay – Purchase USDT and transfer to our electronic wallet

Bank transfer (direct bank to bank funds transfer)

 

RHB Bank Details:

Swift Code: RHBBMYKLXXX

Branch Name: RHB BANK BERHAD

Branch Address: 426 JALAN TUN RAZAK

Branch Code: XXX

City: KUALA LUMPUR

Country: MALAYSIA

Trading & Execution

How is a currency pair read?

A currency pair is the quotation of the relative value of a currency unit against the unit of another currency in the foreign exchange market. The currency that is used as the reference is called the counter currency, quote currency or currency and the currency that is quoted in relation is called the base currency or transaction currency.

Currency pairs are generally written by concatenating the ISO currency codes (ISO 4217) of the base currency and the counter currency, and then separating the two codes with a slash. Alternatively the slash may be omitted, or replaced by either a dot or a dash. A widely traded currency pair is the relation of the euro against the US dollar, designated as EUR/USD. The quotation EUR/USD 1.2500 means that one euro is exchanged for 1.2500 US dollars. Here, EUR is the base currency and USD is the quote currency (counter currency). This means that 1 Euro can be exchangeable to 1.25 US Dollars.

What spreads do you offer?

We offer spread as low as o.1 pips. For more information, please visit our range of markete at here.

Why has my pending order not been executed?

There are two transaction types; instant execution and pending orders.

Whereas instant execution opens a transaction at the price currently quoted on the market, pending orders allow you to set orders that will be activated once the price reaches a level chosen by you.

There are four types of pending orders that you can utilise at IEXS, and they include:

1. Buy Stop

The Buy Stop order allows you to set a buy order above the current market price. What this means is that if the current market price is $20 and the set Buy Stop price is $22, then once the market reaches the price level of $22, a buy transaction will be executed on this market.

2. Sell Stop

The Sell Stop order allows you to set a sell order below the current market price. What this means is that if the current market price is $20 and the set Sell Stop price is $18, then once the market reaches the price level of $18, a sell transaction will be executed on this market.

3. Buy Limit

The Buy Limit order allows you to set a buy order below the current market price. What this means is that if the current market price is $20 and the set Buy Limit price is $18, then once the market reaches the price level of $18, a buy transaction will be executed on this market.

4. Sell Limit

The Sell Limit order allows you to set a sell order above the current market price. What this means is that if the current market price is $20 and the set Sell Limit price is $22, then once the market reaches the price level of $22, a sell transaction will be executed on this market.

Spread bets and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 68% of retail investor accounts lose money when trading spread bets and CFDs with this provider. You should consider whether you understand how spread bets and CFDs work, and whether you can afford to take the high risk of losing your money.